All About Microsoft Dynamics 365

Microsoft Dynamics 365 is a combination of Enterprise Resource Planning (ERP) software and Customer Relationship Management (CRM) software. It is developed by Microsoft Corporation and targets small, medium, and large organizations. These intelligent business applications were first announced by Microsoft in July 2016 and released on November 1, 2016. Microsoft offers a range of modules in Dynamics 365 consolidated under various categories. These include:


  • Customer data platform
    • Customer Insights
    • Customer Voice
  • Sales
    • Sales
    • Microsoft Relationship Sales
  • Service
    • Customer Service
    • Field Service
    • Remote Assist
  • Marketing
    • Marketing
  • Commerce
    • Commerce
    • Fraud Protection
  • Supply chain
    • Supply Chain Management
    • Guides
    • Intelligent Order Management
  • Small and medium business
    • Business Central
    • Customer Service
  • HR
    • Human Resources
  • Finance
    • Finance
  • Project management
    • Project Operations

The above products are the latest offerings by Microsoft. When Dynamics was launched in 2016, the offered modules were different from the ones listed above. The previous versions were:

  • Dynamics AX (Axapta)
  • Dynamics CRM (Customer Relationship Management)
  • Dynamics GP (Great Plains)
  • Dynamics NAV (Navision)
  • Dynamics SL (Solomon)
  • Dynamics Product Segments

You can get started with a 30-day free trial of Dynamics 365. There is also discounted pricing available for nonprofit organizations.

Useful Resources

Dynamics Home Page

Dynamics 365 Pricing

Pricing for Nonprofits

Dynamics 365 Human Resources

Microsoft Learn Home Page for Human Resources

HR for Dynamics in 4 Minutes

Introducing Microsoft Dynamics 365 Copilot

Deliver insights with Dynamics 365 Finance business performance analytics

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